Shipping and payment

A. Shipping costs and information:

Goods can only be dispatched to the countries listed below as standard. Depending on the size of your order, dispatch will be by DHL or Deutsche Post. The shipping costs incurred can be found in the information below.

If you would like us to ship to another country, please write to us at support@heatle.de before placing an order and tell us the item, the quantity and the delivery address with the country and the corresponding postcode. We will then inform you shortly whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to enquire about the shipping option and the costs in advance with our shipping partner.

I. Shipping within Germany:

For shipping within the German mainland we charge a flat rate per order 4.90 euros. Shipping is only possible within the German mainland. Shipping to German islands is not possible.
From a gross order value of 55,00 Euro we ship free of charge.

Delivery time unless otherwise stated: 2 - 4 working days

II Shipping outside Germany

We deliver to the following countries:

Delivery within the EU member states

The shipping costs are a flat rate of 7.90 euros per order.

Delivery to Switzerland & Liechtenstein
The shipping costs are a flat rate of CHF 20.00 per order.

For deliveries to Switzerland & Liechtenstein, the purchase contract is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT). The latter also takes care of customs clearance, invoicing and delivery in Switzerland & Liechtenstein. This service is included in the purchase price and any shipping costs charged. In order to enable smooth delivery to Switzerland, we would like to inform you for reasons of transparency that MeinEinkauf GmbH in DE-Konstanz (DE285677365) is also involved in the retail chain. This does not result in any further costs for the buyer.

Delivery time unless otherwise stated: 5 - 10 working days

B. Payment information:

I. For shipping within & outside Germany

For deliveries within & outside Germany we offer the following payment options unless otherwise specified in the respective product description:

1. prepayment by bank transfer (bank deposit)
2. debit and credit card via Shopify Payments
3. paypal
4. via Klarna

II. Detailed information on the individual payment options

1. prepayment by bank transfer

Transfer the invoice amount to our bank account within 3 days, stating the purpose of payment. We will inform you of our bank details and the purpose of the transfer separately by e-mail during order processing;

2. debit and credit card via Shopify Payments

In cooperation with Shopify Payments, we offer you the payment methods listed below:
- Debit and credit cards from Visa, Mastercard, American Express and Maestro

3. Paypal

Only a few steps to payment:
1. select "PayPal" as your payment method at the checkout.
2. you will be redirected to the PayPal website to complete the payment.
3. if you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.
If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. you will then be redirected back to us (www.heatle.de).

4. klarna

In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Invoice: The payment period is 30 days from dispatch of the goods/ticket/ or, in the case of other services, the provision of the service. You can find the terms and conditions for purchase on account for deliveries to Germany at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
Payment by instalments : With Klarna's financing service, you can pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. Payment by instalments is due at the end of each month after Klarna has sent you a monthly invoice. Further information on instalment purchases including the General Terms and Conditions and the European Standard Information for Consumer Credit can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
Immediately: Your account will be debited immediately after placing the order.
Direct debit: The amount will be debited after the goods have been dispatched. You will be informed of the date by e-mail. (Please only list payment methods that you offer).

The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy for Germany/Austria.